Urgent appointments
Telephone 01287 640385 during opening hours.
Urgent appointments are available to book on the day to enable you to be seen when the problem arises. There are a limited number of these appointments and these are booked by telephoning at 8am.
Routine appointments
To request a routine appointment in the next 14 days:
- phone us on 01287 640385 during opening hours, Monday to Friday from 8am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
SystmOnline
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
To cancel your appointment:
- use your NHS account
- using the GP online system – SystmOnline
- phone us on 01287 640385 during opening hours, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We expect patients who are able to attend surgery to do so, however, we are happy to visit patients who are medically housebound and consequently unable to come to the surgery.
If you find it difficult to use public transport or you are having to rely on family and friends for lifts, ask about Community Transport alternatives that are currently available. Please be aware that there may be a charge applied for such services.
Where possible, please ensure that your request for a home visit is made before 10.30am.
Requests for urgent calls will, of course, still be dealt with after this time. In most cases the doctor will telephone you prior to coming to see you in order to establish that a home visit is the most appropriate course of action.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.